International Shipping

 

      Processing Time

      Our goal is to have your order shipped as soon as possible. Orders are typically shipped within 1-3 business days. We do not process orders on weekends or holidays.

      If your order has shipped, but the tracking information hasn’t updated, please allow 10 business days before contacting us for a replacement.

      Shipping Carrier

      We offer two different options for international shipping for most countries. The time of transit, tracking, and costs are dependant on the method selected at checkout.

      Additional Charges

      Additional duties and taxes may be charged depending on each individual country and method of shipment. Any additional duties and taxes charged by customs are to be paid by the customer. Flipstik is not responsibile for any additional charges charged for duties and taxes.

      Order Cancellations & Modifications

      Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order before 11 A.M. (EST) Monday through Friday.

      Incorrect Addresses

      If an order is placed to the wrong destination or an address is entered incorrectly, that order is considered to have an Incorrect Address.

      It is the customer's responsibility to input the correct shipping address when placing an order.

      Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes before 11 A.M. (EST) to your order after you have placed it with us.

      Undeliverable / Refused Packages

      Packages returned with failure of delivery (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) will be refunded once received back to our facility. Some orders may be subject to abandonment depending on the country.

      Missing Items

      All orders with a missing item(s) must be reported to customer support within 3 days of receiving the package.

      Lost or Unreceived Packages

      We offer shipping protection through ShipAid at checkout. All orders secured with Shipaid are available for refund or reshipment in the event of not being received. Orders not secured through ShipAid are treated as unsecured and Flipstik is not responsible for any packages that are lost during transit